Outcomes Management Report
In order to ensure that Red Rock BHS recipients meet their desired outcomes, the agency has developed an Outcomes Management System. Without a system for managing data results, even the highest quality program may lose focus and no longer meet the needs of program participants. Our Outcomes Management System is used to monitor on-going quality improvement efforts. This collection, dissemination, and utilization of outcome information is on an annual basis and is presented in an understandable manner to the governance authority, staff members, persons served, funding sources, stake holders, and regulatory agencies.
The purpose of the Outcomes Management System is to enable the organization to identify the results of consumer satisfaction with services and effects of services on persons served; to gather input from stakeholders; to assist the organization in managing its services more efficiently and effectively; to ensure that the organization’s services meet the goals and objectives of persons served and contracting agencies; and to meet the standards as established by the Commission on Accreditation of Rehabilitation Facilities (CARF). Additionally, this report is used to guide management decision making related to strategic planning, resources allocation, modification of service delivery, staff training, marketing, and other areas as needed.
The Outcomes Management Report is reviewed and evaluated annually by the Management Team. Information produced by the Outcomes Management Report is made available to the Board of Directors, employees, persons served, and the public. All data collected for the present report will be kept for a minimum of three years from the date of the report. The Director of CQI, Compliance, Audits, and Contracts was responsible for overseeing data collection, aggregation, and analysis, and for ascertaining the accuracy, completeness, relevance, and timeliness of the data used in the present report.
The purpose of the Strategic Plan is to assist Red Rock in establishing priorities and to better serve the needs of our consumers. Red Rock’s Strategic Plan is flexible and practical yet serves as a guide to implementing programs, evaluating how these programs are doing, and making adjustments when necessary. In preparing the strategic plan, our goals, objectives, and initiatives were built upon five guiding principles.
Quality in mental health care is a measure of whether services increase the likelihood of desired mental health outcomes and are consistent with current evidenced-based practice.
Timeliness means providing the right service and the right time. It presumes that governing entities, pre-authorization bodies, treatment programs, and personnel work synergistically to eliminate frictions or uncertainties that lead to delay in services.
Access means creating a welcoming environment and implementing a “no wrong door” policy throughout the agency.
Cost-effectiveness implies efficiency, accountability, and a focus on results. It requires leadership and commitment to ensure that activities and processes result in value. This means using resources in the most effective manner to deliver quality, timely mental health and AOD services.
Innovative and Evidence-Based means employing a core set of modern interventions that help persons with severe mental illness attain better outcomes in terms of symptoms, functional status, and quality of life.
The Strategic Plan is reviewed quarterly and evaluated annually by the Management Team. The Strategic Plan is made available to the Board of Directors, employees, persons served, and the public. The Director of CQI, Compliance, Audits, and Contracts was responsible for overseeing development, aggregation, and analysis, and for ascertaining the accuracy, completeness, relevance, and timeliness of the report.
For more information, please contact Michael Hanes, Director of CQI, Compliance, Audits, and Contracts, at (405) 425-0442 or at email@example.com.