Outcomes
Management Report
In order to ensure that Red Rock
BHS recipients meet their desired outcomes, the agency has developed an
Outcomes Management System. Without a system for managing data results,
even the highest quality program may lose focus and no longer meet the needs of
program participants. Our Outcomes Management System is used to monitor
on-going quality improvement efforts. This collection, dissemination, and
utilization of outcome information is on an annual basis and is presented in an
understandable manner to the governance authority, staff members, persons
served, funding sources, stake holders, and regulatory agencies.
The purpose of the Outcomes
Management System is to enable the organization to identify the results of
consumer satisfaction with services and effects of services on persons served;
to gather input from stakeholders; to assist the organization in managing its
services more efficiently and effectively; to ensure that the organization’s
services meet the goals and objectives of persons served and contracting
agencies; and to meet the standards as established by the Commission on
Accreditation of Rehabilitation Facilities (CARF). Additionally, this
report is used to guide management decision making related to strategic
planning, resources allocation, modification of service delivery, staff
training, marketing, and other areas as needed.
The Outcomes Management Report is
reviewed and evaluated annually by the Management Team. Information
produced by the Outcomes Management Report is made available to the Board of
Directors, employees, persons served, and the public. All data collected
for the present report will be kept for a minimum of three years from the date
of the report. The Director of CQI, Compliance, Audits, and Contracts was
responsible for overseeing data collection, aggregation, and analysis, and for
ascertaining the accuracy, completeness, relevance, and timeliness of the data
used in the present report.
Strategic Plan
The purpose of the Strategic Plan
is to assist Red Rock in establishing priorities and to better serve the needs
of our consumers. Red Rock’s Strategic Plan is flexible and practical yet
serves as a guide to implementing programs, evaluating how these programs are
doing, and making adjustments when necessary. In preparing the strategic
plan, our goals, objectives, and initiatives were built upon five guiding
principles.
Quality in mental health care is a measure of whether
services increase the likelihood of desired mental health outcomes and are
consistent with current evidenced-based practice.
Timeliness means providing the right service and the right
time. It presumes that governing entities, pre-authorization bodies,
treatment programs, and personnel work synergistically to eliminate frictions
or uncertainties that lead to delay in services.
Access means creating a welcoming environment and
implementing a “no wrong door” policy throughout the agency.
Cost-effectiveness implies efficiency, accountability, and a
focus on results. It requires leadership and commitment to ensure that
activities and processes result in value. This means using resources in
the most effective manner to deliver quality, timely mental health and AOD services.
Innovative and Evidence-Based means employing a core set of
modern interventions that help persons with severe mental illness attain better
outcomes in terms of symptoms, functional status, and quality of life.
The Strategic Plan is reviewed quarterly and evaluated annually by the
Management Team. The Strategic Plan is made available to the Board of
Directors, employees, persons served, and the public. The Director of
CQI, Compliance, Audits, and Contracts was responsible for overseeing
development, aggregation, and analysis, and for ascertaining the accuracy,
completeness, relevance, and timeliness of the report.
For more information, please
contact Michael Hanes, Director of CQI, Compliance, Audits, and Contracts, at
(405) 425-0442 or at mhanes@red-rock.com.